FAQ
Frequently Asked Questions – FAQ
1. How long is shipping?
Shipping usually takes 7–14 business days, depending on your location.
You’ll receive a tracking number by email once your order ships.
2. Where do you ship from?
We ship directly from our certified logistics partners, depending on product availability and destination — to ensure fast and reliable delivery.
3. Can I return a product?
Yes! We offer a 30-day return policy for unused products in original packaging.
Please email us at contact@loombaby.com to start your return.
4. Is my baby carrier safe for newborns?
Yes, our carriers are suitable for newborns, provided you follow the usage instructions.
They offer ergonomic support for the baby's spine and hips.
5. How can I track my order?
Once shipped, you will get a tracking link by email.
If you haven’t received it after 5 days, contact us and we’ll assist you.